Policies

Price


The prices of our products are in Canadian dollar. Taxes are not included in price and they will be calculated during the checkout process depending on your province. Shipping is free for order over 200$ before taxes.



Do you have a retail location?


No, we only have a warehouse and it is strictly for shipping. We do not allow customers to come to the warehouse to buy in person.



How much is shipping?


Shipping is free for order over 200$ before taxes everywhere in Canada. if you order value is less than 200$ shipping cost 11.99$.



Shipping Policies


All our orders are packed and send in a discreet way. The only thing you are going to see on the parcel is your address and the return address. We use the name SpOnline (Spy Gadget Online) when we write the address of return on the shipping label. Delivery can take up to 3-4 weeks if product is not in-stock. Most of the time orders are delivered within 5-7 Business days. If you need to know the exact delivery time for the products you want to order please email us at spygadget@gmail.com



Payment Method


We offer 2 methods of payment:

-PayPal : For more information please visit www.paypal.com
-Cash on delivery : You pay your order when your package is delivered.



Return Policy and Warranty


All our products are inspected before being to send to our customers.All product carries a one year warranty against defect.In case of a defective product We will repair or exchange the product. We assume all the freight costs during a return. (By regular parcel). You must ask an RMA# before you ship us back the defective product. Due to the nature of the product no refund will be issued but exchange are possible.



Confidentiality


We will never reveal your personal information under any circumstance. We use an encoding system to be sure that all your personal information remains confidential.

*We decline any responsibility for the problems that can result from the use of our products.



Mongeau Import-Export
1185 Bd Moody, C.P.:77093
J6W 5S5
Terrebonne, Qc
Canada

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