FAQ's

How can I report incorrect comments on the website?

This enables users of the website to post and review comments in the space provided. If you're considering that one of these contributions offend friendliness norms, please send us an email to webmaster@spygadgetonline.ca.

What does it happen in the event of the website error?

 If you notice a mistake on one of our products from our website, please notify us upon receipt in writing by email to webmaster@spygadgetonline.ca.

What guarantees does the website offer to safeguard the privacy?

We provide users a friendly and secure space. Any access and use of the website ensure a total confidentiality. For more details, please consult our privacy policy.

Who is the website owner?

spygadgetonline.ca belong to the company Mongeau Import / Export (Click here for Legal disclaimer)

Where does the information and the product pictures of the website come from?

Mongeau Import/ Export is a company online registered in the Chamber of Commerce and Industry of Quebec. We have copyrights of photographs and information about each of the products we sell.

Can I make publicity for your website?

We are concerned that the communication of our site is the best possible. If you like to make the promotion of the products of our catalogue, please send us an email to webmaster@spygadgetonline.ca  and we will assess the possibilities to make of deals with you.

Order terms and condition.

I am under 18, can I buy products on your website?

 The websites of the company Mongeau Import/Export don’t accept order of minors.

How to place an order?

To place an order, you only have to click on the button "buy” which appears on the page of the product that you want to acquire. The system will direct you to a secure area (recognizable by the first few letters that appear in your panel Navigation https://)
your shopping cart fills up as you purchase.

How to select multiple items for a single order?

You only have to click on the button "buy” which appears on the page of the product that you want to acquire. Your cart has no category or product limitations. Add as many as you would like before the check out.

How can I make the check out?

Before the check-out, check the product detail. Any validated order is considered to be a firm order and does not allow to undertake a subsequent cancellation, Click on the button "Check-out».

Can I cancel or change my order?

Once your order has been placed we can't cancel it or make any changes.

What are your delivery options?

To provide our customers with the best guarantees of delivery and the most competitive prices, all our parcels are sent by official agencies of Canada Post.

How do I make a payment?

 You can make an online purchase or payment using PayPal or by payment on delivery.

What guarantees the availability of stocks?

We receive regular deliveries and most items are usually in stock but if the item was out of stock, we will inform you immediately. We will send your pending item quickly or to cancel your order and make a refund.

How long should I expect to receive my order?

Delivery is usually within 5-7 business days. However, the delivery time indicated on your order form is given as indicatives.

Questions concerning the use of products.

How best way to use the products that you deliver?

All our products are delivered with their explicative notice of the manufacturer. Take the time to read all the information presented on the instructions of your high-tech device. But if you have difficulty to use your device properly, do not hesitate to contact us by writing spygadget@gmail.com.

What should I do if my device does not work?

If you think your product is faulty, please contact us by writing to spygadget@gmail.com. We will respond as quickly as possible. We will try to solve the problem if the device is defective, we will offer to replace it.

How do I exchange or return a product I purchased?

To return a product in our company, you must first obtain an RMA number. You must make the request in writing to our company spygadget@gmail.com.

How to turn off the LED on my spy camera?

Each product has a different structure. Please refer to the mode of use contained in the packaging of your product. Some devices may block and not respond to the commands you give him. You will need to reset the product. Releasing the reset button, your device will back to the factory default. You can find the "RESET" button by checking the notice of the product. Note that the reset function removes all the data you have stored in the device.

What I have to do if my computer doesn’t recognize my spy camera?

First check that your device is sufficiently charged. It may take several hours to charge the first use. Change the USB port to which you connect the device. Choose the USB ports on the back of your computer; they are directly connected to the motherboard of your CPU.  Reset the product .You can find the "RESET" button by checking the notice of the product, Note that the reset function removes all the data you have stored in the device. If after all these checks your device still does not work, contact our customer service by writing to spygadget@gmail.com.

How to update the date and time of my spy cameras?

Just download the free software VLC media player video playback. You can download it from this site
http://www.01net.com/telecharger/windows/Multimedia/lecteurs_video_dvd/fiches/23823.html.

What I have to do if my video broadcasting the sound but not the image?

Just download the free software VLC media player video playback. You can download it from this sitehttp://www.01net.com/tele

How to translate the coordinates of the GPS gives me?

Software is included in each GPS tracker that we sell. Google Maps and Google Earth can transform this data into images. You can also use the website gpsfrance.net (http://www.gpsfrance.net/services/adresse2gps.php) that converts GPS data indicating a place more understandable.

How does the SIM card from my GPS tracker work?

It is not necessary to subscribe to a mobile operator to activate your GPS tracker; a simple prepaid card is enough. Regardless the operator.
Your card should not be protected by a PIN code. If your SIM card has a PIN, you must disable it. Once this operation is complete, you can use your SIM card into your tracker. Then insert the card into a mobile phone, then navigate to the configuration of the Security menu or SIM card, you can choose to remove the PIN. Make sure the SIM card has not expired and there is enough credit.

Make sure the phone number which you try to locate to the device is not hidden.
Check that you have sent the correct location SMS. Kind of procedures must be strictly respected to, such as typing letters in capital or lowercase, or spaces. To do this, refer to the user manual of your tracker. If after all these checks your device still does not work, contact our customer service by writing to spygadget@gmail.com.

My tracker no longer works. What to do?

Remember that often your plotter is far from you. Don’t forget to recharge it whenever  possible.

What is an IP camera?

An IP camera is a networked digital video camera that transmits data over a Fast Ethernet link. IP cameras (also called "network cameras") are used for IP surveillance, a digitized and networked version of closed-circuit television (CCTV). Or for public (INTERNET) via a web (Explorer, Netscape ...).